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Health and Social Care

Derbyshire County Council Evaluating a Commercial Strategy

Evaluation of a Telecare Strategy, which is looking to reduce costs, work more closely with district council partners, move to a single contract and establish a trading company.

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Implementing a Single Point of Contact in Adult Social Care

This London Council's personalisation programme, which transformed adult health and social care provision and improved the quality of life for its service users, included establishing a single point of informed contact.

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Setting up a Social Care Reablement Service for a London Council

We established a reablement service from scratch, as part of this council's personalisation programme, which supported people to live independently and stay in the comfort of their own homes, whilst making savings and focusing resources where they were most needed.

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Best Practice Facilitation in Equality and Diversity at the Home Office for Agencies supporting drug abusers

The Home Office believed that professsionals from the many agencies supporting drug absuers would benefit from an understanding of best practice in Equality and Diversity.

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National Blood Service: Implementing a Knowledge and Skills Framework to Transform Services

The Services to Donors Directorate at the National Blood Service (now NHS Blood and Transplant) wanted help in redesigning processes, developed staff skills, redefing skills and identifying knowledge and skills gaps across the entire donor collection process as part of their modernising work. We took a truly collaborative approach involving staff, managers and donors to ensure those who worked in the process were involved throughout.

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Organisational Review for a Charity Supporting Adults with Learning Disabilities

We worked for a small charity, that supports adults with learning disabilities to lead more independent lives, to undertake a comprehensive review of the organisation’s structure, processes and systems.

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Blue Light Services

Staffordshire Police IT Partner Procurement

We analysed the IT department’s expenditure and developed a comprehensive financial model as part of a major procurement exercise, which awarded a ten-year, £110m, contract for IT services across the Police Force.

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Welfare Reform

Understanding the Impact of Welfare Reform for Southwark Council

We undertook a data mining project for the UK's largest social landlord, to understand the impact of welfare reform on its residents, customers and partners, so they could develop their policy, strategy and budgets accordingly.

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Managing Complex Change and Welfare Reform at Croydon Council

We undertook an in-depth analysis of how welfare reform would affect local residents in order to identify what the changes would mean to them in cash terms on an individual level so that Croydon Council could prioritise its available resources and develop an evidence based strategy

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Commercial and Business

Activity Based Costing for Tunstall Healthcare

We worked with the world's leading provider of telehealthcare solutions to deploy an ABC model supporting the company's transformation project, which has identified savings of £4m and increased productivity across the business.

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Launching a Product for Two Market Leading Companies

We ran a pilot programme to develop and launch a new service in a selected number of high street retail locations for a global manufacturer and blue chip retailer.

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Quotations Model for Plasma and Thermal Coatings

We developed a quotations model, which linked to an existing database, that enables the company to accurately compare process routes for any given order thereby giving optimal process routes and batch sizes based on current plant loading.

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Biomass Boiler Accreditation

We helped this company to succesfully achieve accreditation for its recently aquired offshore manufacturing plant.

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Transferring Skills to the Change Office at Britannia Airways

Britannia Airways is a charter airline mainly operating for the vertically integrated package tour operator TUI. It operates in a highly aggressive marketplace and business is increasingly under attack from low cost carriers. In addition, the concept of the package holiday is under threat due to the ability of people to make their own arrangements via the internet.

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Licensing and Regulatory Services

Dacorum Council Regulatory Services

After poor performance with increased service demand and prior to the appointment of new Group Manager, Dacorum Council wanted to review their Regulatory Services to identify ways of improving efficiency.

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Watford Borough Council Licensing Services

Watford Borough Council undertook a review of its licensing services to improve efficiency and effectiveness as well as generate cashable savings and they asked us to support them with this review.

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Review of Licensing Services Using Lean Principles for Watford Borough Council

As part of a council-wide service prioritisation exercise the licensing service thought there may be opportunities to make cashable savings through reducing non statutory licensing and night time economy functions, which we were asked to help them identify.

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Local Government

St Albans City and District Council Charter Markets

The council wanted to undertake a review of the markets' performance in order to gain a detailed understanding of how they operated and how they might be changed in the future.

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Optimal Use of Refuse and Recycling Vehicles 

We worked with one of the UK's largest councils to analyse the utilisation of their refuse and recycling vehicles, so that a case for change could be developed based on comprehensive analysis of over 10,000 data items.

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Priority Led Budgeting for North Moors National Park Authority

North Moors National Park Authority asked us to help them understand the true cost of services across their whole organisation in order to make proposals for change and set challenging yet realistic targets in light of reducing financial resources.

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Finding Savings and Improving Services with Chorley Council

We were asked by one of the top performing councils to develop a whole council approach to finding savings and improving services.

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Priority Led Budgeting for a District Council

Recognising that traditional salami slicing of budgets often leds to undesirable outcomes, we were asked by the Senior Leadership Team to develop a Priority Led Budgeting approach to help them create and deliver a programme of change focussing on the services which are valued and important.

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Training a Newly Established Business Improvement Team

We were asked to train a newly established Business Improvement Team in the development and deployment of methodologies used to create a business case for shared services between two local authorities.

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St Albans City and District Council Office Space Rationalisation and Redesign

We managed an office space rationalisation and redesign programme for the council, which enabled them to vacate space that was commercially let to Hertfordshire Police Force.

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Reducing Costs with Zero Based Budgeting

This District Council was facings huge cuts and wanted a budgeting approach which forces people to justify expenditure starting with that which supports service delivery and ends with management and overheads.

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Public Sector Housing 

Bracknell Forest Homes

Bracknell Forest Homes want to demonstrate good value for money and effective use of resources and so the Executive asked us to review the efficiency of the housing association.

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Arms Length Management Organisation (ALMO) in North West England

This successful ALMO asked us to reviews its supply chain and Direct Labour Organisation's (DLO) to identify short-term improvements and longer-term strategic changes to the operating models.

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Making Mobile Working Work for a Housing Repairs Service

We worked with this housing repairs service to successfully implement a new IT system following process review.

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Further and Higher Education

Examination Board Activity Based Costing

As experts in the field of ABC we were approached by one of the UK's leading Examination Boards to help them identify both where their current resources were being used and what their costs were across the organisation.

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Building a Price Model to Support IT Outsourcing at Nottingham University

The University of Nottingham wanted to introduce the Campus Solutions software suite from Oracle to support students throughout the lifetime of their involvement with the University - from the point at which they apply, through the time when they study for their degree and afterwards as alumni. The software was to be deployed for students on each of their campuses, in the UK, Malaysia and China.

Our support was required to develop a cost and pricing model which would be issued to bidders during the procurement process and to negotiate the contract terms.

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Central Government

Business Process Review for a Government Agency

We conducted a comprehensive review of all business processes at this UK Government Agency and designing a new operating model

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Planning and Building Control

Transforming Planning Services at Leeds City Council

We were asked by Leeds City Council to help them transform their planning services in order to improve the customer experience and the efficiency of the planning application processes.

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Business Process Improvement in Development Management at Hambleton District Council

We worked with Hambleton Council to deliver process improvements, identify savings and implement new systems and ways of working in Development Management; as well as developing internal staff skills so they can undertake further reviews themselves.

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East Riding of Yorkshire Council Transforming Planning Services

The council wanted to introduce IT improvements, improve customer contact, reduce committee workloads and make efficiency savings and so asked us to help them transform their planning services.

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Developing a Business Case for Shared Services at Richmondshire and Hambleton Councils

We were asked by these two councils to develop a business case for a shared planning service.

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Parking Services

Three London Councils Parking Services

We have worked with some of the largest and busiest parking services in the UK where we've redesigned services and developed business cases and improvement plans.

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Human Resources and Organisational

Streamlining Personnel and Payroll Processes for a Unitary Council

We were asked by this Unitary Council to streamline its personnel and payroll processes for 15,000 employees, so that a single internal shared service model could be implemented, replacing their current service based approach.

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Brighton and Hove City Council 

The Human Resources and Organisational Development teams at Brighton and Hove City Council appointed us to help develop a strong and effective systems thinking programme.

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Roadmap for Talent Management and Succession Planning - Lhasa Limited

Regardless of which sector you work in, there has never been a more important time to take care of the talented leaders within your organisation. The most successful companies recognise that they need a platform with the right future leaders on it who can drive their business forward in the future.

ValueAdding.com were approached by Lhasa Limited, a not-for-profit organisation and educational charity who specialise in the development of expert computer systems for the pharmaceutical, cosmetics and chemistry-related industries.

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Building a People Strategy within IT at Norwich Union Life

Norwich Union Life (NUL) (now Aviva) is a British based financial services business. The business had expanded through merger and acquisition and consequently has a number of sites within the UK. Each site was the home of a pre-merger business and had, until recently, its own organisational structure and portfolio of products.

Organising the front office structure and service delivery to fit in with NUL policies was relatively straightforward. However the back office scenario had proved more complex, particularly within the IT function

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Leadership Development

Leadership Development at Croydon Council

With a view to achieving a target of £100m in savings by 2018, Croydon Council’s Incomes and Revenues team was keen to develop the leadership potential waiting to be released in each of their employees, whilst recognising that any employee can become a leader and every employee can make (and can be keen to make) a difference.

Having already worked successfully with ValueAdding.com on a re-organisation process, the council was keen to involve ValueAdding with this new leadership development initiative, and we were tasked by the Head of Service to make it happen.

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Sustainable improvement through Skills Transfer and Action Learning

Brighton & Hove City Council was seeking an external partner with an engaging, flexible and collaborative approach to assist with a review of its Human Resources and Organisational Development Service (HR&OD). Driving this review was Brighton & Hove’s own recognition that current systems and processes could be more effective and could have a positive impact overall on organisational efficiency, cost effectiveness and staff performance. Through Action Learning (i.e. learning by doing), council staff could be equipped with the skills and experience to tackle future improvement programmes without the reliance upon and additional cost of external support.

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Language And Behaviour (LAB) Motivational Profiling for a London Council

As part of a wider brief to achieve cost efficiencies for a London Council across a range of business processes, ValueAdding.com consultants have been helping our client’s Head of Business Improvement develop a team to make it all happen. Our client’s senior manager was keen to develop her team into one which improved its performance continuously and added the maximum value possible to the organisation’s operations. She challenged our consultants to help her understand how to do that.

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